A crowded airlines flight was canceled. A single agent was re-booking a long line of inconvenienced travellers.
Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, “I HAVE to be on this flight and it has to be FIRST CLASS.“
The agent replied, “I’m sorry, sir. I’ll be happy to try to help you, but I’ve got to help these folks first; and then I’m sure we’ll be able to work something out.“
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM?“
Without hesitating, the agent smiled and grabbed her public address microphone. “May I have your attention, please?“, she began, her voice heard clearly throughout the terminal. “We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14“.
With the folks behind him in line laughing hysterically, the man glared at the United Airlines agent, gritted his teeth, and said, “F*** You!“
Without flinching, she smiled and said, “I’m sorry sir, you’ll have to get in line for that, too.“
Moral of the story:
Life isn’t about how to survive the storm, but how to dance in the rain.
Arlene Dickinson is one of Canada’s most respected business leaders, known for her sharp insight,…
There’s something about the phrase “floor crossing” that makes it sound like a scandal waiting…
“But what made you choose Quebec over British Columbia, Alberta, or anywhere else in Canada?”…
I’ve never been one to plant a flag and defend it to the bitter end…
If life came with an instruction manual, most of us would lose it somewhere between…
When I grew up, gas was cheap enough that nobody treated a Sunday drive like…